GENERAL TERMS AND CONDITIONS OF USE AND CONTRACTING – LIFESTYLEMUNDO LTD (for clients contracting from the United Kingdom and internationally, except from Argentina)
Effective Date: June 2025
1. SCOPE AND ACCEPTANCE
1.1 These General Terms and Conditions (the “Terms”) set out the basis on which users may access and use the websites, mobile applications, social media platforms, and any other digital or communication channels (together, the “Site”) operated by LIFESTYLEMUNDO LTD, a private limited company incorporated in the United Kingdom with its registered office in London (the “Agency”).
1.2 These Terms also govern the booking, purchase, and contractual arrangements relating to tourism, cultural, sporting, gastronomic, or other leisure experiences (collectively, the “Experiences”) offered via the Site and delivered by independent third-party providers (the “Providers”).
1.3 By accessing the Site, creating an account, or making a booking, the user (the “User”) acknowledges that they have read, understood, and agreed to be legally bound by these Terms in full. If the User does not accept these Terms, they must refrain from using the Site or booking any Experience.
1.4 All contracts entered into via the Site with the Agency shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter, except to the extent that consumer protection legislation may confer other mandatory rights.
2. INTERMEDIATION
2.1 The Agency acts exclusively as a commercial intermediary between the User and the relevant third-party providers of the Experiences (the “Providers”).
2.2 The Agency does not create, organise, operate, or otherwise deliver the Experiences and assumes no responsibility or liability for their execution, safety, legality, quality, or fitness for purpose.
2.3 Upon confirmation of a booking, a direct contractual relationship is formed solely between the User and the relevant Provider. The Agency is not a party to such contract and shall not be liable for any failure by the Provider to perform or comply with its obligations.
3. BOOKING CONDITIONS
3.1 The User must be at least 18 years of age (or the applicable age of majority in their country of residence) and must provide complete, accurate, and current information during the booking process.
3.2 Where a booking is made on behalf of third parties, the User represents and warrants that they have obtained all necessary authorisations and consents and are duly authorised to act on behalf of each participant, including acceptance of these Terms.
3.3 The Agency reserves the right, at its sole discretion, to reject, cancel, or request clarification of any booking that appears to be incomplete, inaccurate, misleading, fraudulent, or in breach of these Terms or applicable law.
4. PAYMENTS AND CANCELLATION
4.1 All bookings must be paid in full and in advance, using the payment methods expressly approved by the Agency.
4.2 Any request to cancel a booking must be submitted in writing (including by email or electronic form) and shall not be deemed effective unless and until explicitly acknowledged in writing by the Agency.
4.3 Any entitlement to a refund is subject to the applicable cancellation and refund policy of the relevant Provider and may be reduced by applicable administrative fees, transaction charges, or other non-recoverable costs.
4.4 Certain Experiences may be subject to non-refundable or more restrictive cancellation terms, including but not limited to fixed-date events, high-demand activities, or those involving non-recoverable third-party costs. In the event of any inconsistency, such specific terms shall prevail over the general refund policy.
5. MODIFICATIONS AND FORCE MAJEURE
5.1 The Agency and/or the relevant Provider reserves the right to modify, reschedule, or amend any Experience, in whole or in part, where such changes are necessary due to circumstances beyond their reasonable control, including but not limited to adverse weather conditions, safety concerns, regulatory changes, or logistical constraints.
5.2 In such cases, the User may be offered an alternative date or a substitute Experience of equivalent value, subject to availability.
5.3 The User shall not be entitled to a refund, credit, or compensation, except where (i) the Experience cannot be rescheduled or delivered within sixty (60) calendar days of the originally scheduled date; and (ii) the relevant Provider has expressly authorised a refund under its applicable terms and conditions.
6. INSURANCE AND RISK
6.1 The User acknowledges that participation in certain Experiences may involve inherent risks, including but not limited to personal injury, illness, property damage, or other unforeseen events. By proceeding with a booking, the User voluntarily assumes full responsibility for all such risks.
6.2 The Agency strongly recommends that Users obtain comprehensive insurance coverage prior to participation, including but not limited to travel insurance, medical and accident cover, personal liability insurance, and cancellation protection.
6.3 Any insurance products offered or referenced by the Agency are facilitated by independent third-party providers and are subject to their own terms, conditions, and exclusions. The Agency makes no representations or warranties in relation to such coverage and accepts no liability for the suitability, availability, or enforceability of any insurance policy.
7. PERSONAL DATA
7.1 The Agency processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
7.2 Users have the right, subject to applicable law, to access, rectify, restrict, or erase their personal data, as well as the right to object to certain processing activities and to withdraw consent where processing is based on consent.
7.3 Further details on how personal data is collected, used, stored, and protected can be found in the Agency’s Privacy Policy, available on the Site. Users are encouraged to review this policy prior to submitting any personal information.
8. LIMITATION OF LIABILITY
8.1 The Agency shall not be liable for any acts, omissions, defaults, or failures by any third-party Provider, nor for the performance, quality, or outcome of any Experience delivered by such Provider.
8.2 To the maximum extent permitted by law, the Agency disclaims all liability for any injury, illness, death, loss, damage, delay, cancellation, missed service, visa or immigration issue, or other incident arising out of or in connection with:
(i) the acts or omissions of a Provider;
(ii) unforeseen circumstances or events beyond the Agency’s reasonable control, including but not limited to force majeure events;
(iii) or the insolvency or non-performance of a Provider.
8.3 Subject to clause 8.2, the Agency’s total aggregate liability to the User, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total amount paid by three times by the User to the Agency in respect of the specific Experience giving rise to the claim.
8.4 Nothing in these Terms shall exclude or limit the Agency’s liability for:
(i) death or personal injury caused by the Agency’s negligence;
(ii) fraud or fraudulent misrepresentation;
(iii) any matter for which it would be unlawful under applicable consumer protection legislation, including the UK Consumer Rights Act 2015, to exclude or restrict liability.
9. NO-SHOW AND ABANDONMENT
9.1 If the User fails to attend the scheduled Experience without prior written notice and confirmed rescheduling (a “no-show”), or voluntarily withdraws from the Experience after it has commenced, such actions shall be deemed a cancellation by the User. In these cases, the booking shall be considered fully non-refundable, and no credit, reimbursement, or alternative service shall be offered.
9.2 The User shall be solely responsible for any additional costs or losses incurred as a result of a no-show or voluntary withdrawal, including but not limited to transportation, accommodation, meals, or alternative arrangements.
10. CONDUCT AND RIGHT OF ADMISSION
10.1 Users are required to comply at all times with all applicable conduct, safety, and participation rules established by the Agency, the relevant Provider, and any third-party venues or authorities involved in the delivery of the Experience.
10.2 The Agency and/or the Provider reserves the right, at its sole discretion, to deny admission to, remove, or exclude any User from an Experience—without refund, credit, or compensation—in the event of:
(i) disruptive, abusive, or unsafe behaviour;
(ii) failure to comply with safety instructions or lawful directions;
(iii) conduct that may endanger the User or others; or
(iv) breach of local laws, regulations, or these Terms.
11. TRANSFER OF BOOKINGS
11.1 All bookings are personal to the named User and are non-transferable unless the Agency and the relevant Provider have given their prior written consent.
11.2 Any request to transfer a booking must be made in writing no later than seventy-two (72) hours before the scheduled start of the Experience and is subject to:
(i) the proposed transferee meeting all eligibility requirements (including but not limited to age, health, and documentation);
(ii) the Provider’s approval; and
(iii) the payment of any applicable administrative fees or third-party charges.
11.3 The Agency reserves the right to decline any transfer request where operational, legal, or safety considerations apply.
12. DOCUMENTATION
12.1 The User is solely responsible for ensuring that they possess all required travel, identification, health, and entry documentation necessary to participate in the Experience and to comply with all applicable local, national, and international laws and regulations. This includes, but is not limited to, valid passports, visas, permits, vaccination certificates, and insurance documents.
12.2 The Agency shall bear no responsibility or liability for any denial of entry, refusal of participation, fines, delays, missed services, or additional costs incurred as a result of the User’s failure to obtain or present the necessary documentation or to comply with relevant legal or regulatory requirements.
13. HEALTH AND FITNESS
13.1 By confirming a booking, the User represents and warrants that they are in suitable physical and mental condition to safely participate in the relevant Experience and that they do not suffer from any condition that would render such participation medically inadvisable or unsafe.
13.2 For certain Experiences, the Agency and/or the Provider may require the submission of a valid medical certificate or equivalent proof of fitness. Failure to provide such documentation upon request may result in the User being denied participation, in which case no refund or compensation shall be payable.
14. LANGUAGE
14.1 The User confirms that they understand and are able to communicate effectively in the primary language(s) in which the Experience will be delivered, including for purposes of safety briefings, instructions, and participant interaction.
14.2 Any request for language assistance or translation services must be submitted in writing at the time of booking or no later than seven (7) days prior to the scheduled start of the Experience. Such services are subject to availability and are not guaranteed.
14.3 The Agency shall not be liable for any misunderstanding, reduced enjoyment, or safety risk arising from the User’s failure to request or obtain appropriate language support.
15. ITINERARY CHANGES
15.1 The Agency and/or the relevant Provider reserves the right to modify or adjust any aspect of an itinerary—including schedules, activities, accommodation, transportation, or routes—where necessary due to health and safety concerns, adverse weather conditions, logistical constraints, or other operational considerations beyond their reasonable control.
15.2 Such modifications shall not entitle the User to any refund, credit, or compensation, unless the Provider expressly authorises a refund on the grounds of a material failure to deliver the core elements of the Experience as originally confirmed.
16. INTELLECTUAL PROPERTY
16.1 All images, videos, logos, trademarks, written content, and other media or materials produced by or on behalf of the Agency in connection with the Site or any Experience (“Agency Content”) are protected by applicable intellectual property laws and shall remain the exclusive property of the Agency or its licensors.
16.2 The User may not use, reproduce, distribute, modify, or publicly display any Agency Content for commercial or personal purposes without the Agency’s prior written consent.
16.3 Unauthorised use of Agency Content may result in legal action, including claims for damages and injunctive relief under the intellectual property laws of England and Wales.
17. PAYMENT METHODS
17.1 Payments for bookings may be processed via third-party payment service providers, including but not limited to Stripe or other authorised platforms designated by the Agency.
17.2 By using such platforms, the User agrees to be bound by the terms, conditions, and privacy policies of the relevant payment provider.
17.3 The Agency accepts no responsibility or liability for any errors, delays, technical failures, declined transactions, security breaches, or fraudulent activity arising from or associated with the use of third-party payment services.
18. COMMUNICATIONS
18.1 All official communications, confirmations, updates, and legal notices from the Agency shall be deemed validly delivered when sent to the email address provided by the User during the registration or booking process.
18.2 The User is solely responsible for ensuring that their contact details remain accurate, current, and accessible at all times.
18.3 The Agency shall not be liable for any delays, missed communications, or consequences arising from incorrect, outdated, or inaccessible contact information provided by the User.
19. PASSENGER REQUIERMENTS
19.1 It is your responsibility to ensure that you meet all passport, visa, health, and immigration requirements for your travel. We can only provide general guidance, and you must check the relevant entry requirements based on your personal circumstances and destination.
19.2 Most countries require passports to be valid for at least six months beyond your return date. If your passport is due to expire within that timeframe, you should check with the Embassy or Consulate of the country you’re visiting. For more information, contact the UK Passport Office on 0300 222 0000 or visit the UK Passport Office website.
19.3 Travel to the USA: Special requirements apply. All travellers must have an individual, machine-readable passport. Please consult the U.S. Embassy website for the latest entry requirements.
19.4 Non-British passport holders, including EU nationals, should obtain current advice on visa and entry requirements from the relevant Embassy, High Commission, or Consulate of the destination country and any countries you may transit through.
19.5 For travel within Europe, you should carry either a valid European Health Insurance Card (EHIC) or a UK Global Health Insurance Card (GHIC), which has replaced the EHIC for most UK travellers. Existing EHICs remain valid until expiry. If you do not have a valid card, you can apply for a GHIC via the NHS website.
You are also responsible for checking the latest travel advice issued by the Foreign, Commonwealth & Development Office (FCDO) for your destination, including any safety or health concerns. Up-to-date guidance is available at http://www.gov.uk/foreign-travel-advice.
20. ELECTRONIC ACCEPTANCE
20.1 By accessing the Site, submitting an electronic form, or completing an online booking, the User expressly acknowledges and agrees that such actions constitute a legally binding acceptance of these Terms.
20.2 This electronic acceptance shall have the same legal effect as a handwritten signature for the purposes of contract formation, in accordance with the UK Electronic Communications Act 2000 and any applicable regulations concerning electronic identification and trust services.
20.3 The User further agrees that all communications, records, and confirmations transmitted electronically by the Agency shall be valid, enforceable, and admissible in any legal proceedings.
21. APPLICABLE LAW AND JURISDICTION
21.1 These Terms, and any contract entered into between the User and LIFESTYLEMUNDO LTD, shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.
21.2 The parties agree that any dispute, claim, or legal proceeding arising out of or in connection with these Terms, any booking, or any Experience shall be subject to the exclusive jurisdiction of the courts of England and Wales, to the fullest extent permitted by applicable law.
22. ALTERNATIVE DISPUTE RESOLUTION: MEDIATION
22.1 In the event of any dispute, controversy, or claim arising out of or in connection with these Terms, any booking, or any Experience (a “Dispute”), the parties shall first seek to resolve the matter amicably and in good faith through informal discussions.
22.2 If the Dispute is not resolved within thirty (30) days of written notice by one party to the other, the parties agree to submit the Dispute to mediation, to be conducted on an ad hoc basis with a mutually agreed mediator. If the parties are unable to agree on a mediator within fourteen (14) days, either party may request a nomination from a recognised mediation body such as Centre for Effective Dispute Resolution (CEDR).
23. SEVERABILITY
23.1 If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or other authority of competent jurisdiction, such provision shall be severed from the remainder of the Terms. The remaining provisions shall remain in full force and effect and shall not be affected or impaired in any way.
24. ENTIRE AGREEMENT
24.1 These Terms constitute the entire agreement between the User and LIFESTYLEMUNDO LTD in relation to the subject matter herein and supersede all prior discussions, representations, understandings, or agreements, whether oral or written, between the parties.
24.2 The User acknowledges that they have not relied on any statement, promise, or representation not expressly set out in these Terms.
ATOL Standard Terms
1.2
“Some of the flights and flight-inclusive holidays in this this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed in this website. This website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk”
1.5
“Your Financial Protection. When you buy an ATOL protected flight or flight inclusive package from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.”
1.7 A
“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”
1.7 B
“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”
