GENERAL TERMS AND CONDITIONS OF USE AND CONTRACTING – LIFESTYLEMUNDO S.A. (for clients and third parties based in Argentina)

Effective Date: June 2025

  1. SCOPE AND ACCEPTANCE

1.1. These General Terms and Conditions (the “Terms”) govern access to and use of the websites, mobile applications, social media platforms, and any other digital or communication channels (collectively, the “Site”) operated by LIFESTYLEMUNDO S.A., a company duly incorporated under the laws of the Argentine Republic, with registered office in the City of Buenos Aires (the “Agency”).

1.2. These Terms also govern the booking, purchase, and contracting of tourism, cultural, recreational, sporting, gastronomic, or similar leisure services (the “Experiences”) offered through the Site and provided by independent third-party service providers (the “Providers”).

1.3. By accessing the Site, creating an account, or making a booking, the user (the “User”) declares that they have read, understood, and accepted these Terms in their entirety, and agree to be legally bound by them.

1.4. These Terms are governed by the laws of the Argentine Republic, and any conflict or dispute arising hereunder shall be submitted to the ordinary courts of the Autonomous City of Buenos Aires, with express waiver of any other jurisdiction.

1.5. Notwithstanding any shared branding, LIFESTYLEMUNDO S.A. and LIFESTYLEMUNDO Ltd are distinct legal entities operating independently within their respective jurisdictions. They do not constitute a single economic unit and shall not be held jointly or severally liable for each other’s obligations. 

  1. INTERMEDIATION

2.1. The Agency acts exclusively as an intermediary in the commercial relationship between the User and the Providers.

2.2. The Agency does not organise, operate, or deliver the Experiences, and shall not be held liable for their performance, quality, suitability, legality, or safety.

2.3. Upon confirmation of a booking, a direct legal relationship is established between the User and the Provider. The Agency is not a party to such contract and assumes no liability for the Provider’s actions or omissions.

  1. BOOKING CONDITIONS

3.1. The User must be at least 18 years old and provide true, complete, and updated personal information during the booking process.

3.2. When booking on behalf of third parties, the User represents that they have obtained the relevant authorisations and consents, and agrees to be responsible for their compliance with these Terms.

3.3. The Agency may reject or cancel bookings that are incomplete, misleading, fraudulent, or contrary to these Terms or to applicable law.

3.4. By confirming a booking, the User agrees to comply with all applicable terms and conditions of the corresponding Provider, which may include rules relating to cancellations, penalties, documentation, check-in times, baggage limits, or health requirements.

  1. PAYMENTS AND CANCELLATION

4.1. Bookings must be paid in full in advance, using the payment methods authorised by the Agency.

4.2. Cancellations must be submitted in writing and are valid only upon explicit confirmation by the Agency.

4.3. Refunds, if applicable, will be governed by the Provider’s refund and cancellation policy, and may be subject to deductions for administrative or non-recoverable costs.

4.4. Some Experiences may be non-refundable or subject to more restrictive conditions, particularly in the case of fixed-date events, high-demand activities, or non-recoverable logistics. These specific conditions will prevail.

4.5. Prices published on the Site in pesos argentinos (ARS) are subject to availability and may be modified without prior notice due to currency exchange fluctuations, rate adjustments by Providers, or changes in applicable taxes or duties.

4.6. Once a booking is confirmed and paid in full, the price is considered final, except where additional charges are imposed by third parties (e.g., municipal taxes, airport fees) payable locally by the User.

4.7. The Agency complies with all Argentine tax authority (AFIP) regulations applicable to travel and tourism services. Certain purchases may be subject to reporting requirements under AFIP General Resolutions, including RG 3819/2015 and others.

4.8. The User consents to the submission of required data to AFIP or other competent bodies, as needed to comply with legal obligations.

  1. MODIFICATIONS AND FORCE MAJEURE

5.1. The Agency and/or the Provider may modify or reschedule Experiences due to circumstances beyond their control (e.g., weather, safety, regulatory reasons, force majeure).

5.2. Users may be offered an alternative date or comparable Experience, subject to availability.

5.3. No refunds or compensation shall be owed unless the Experience cannot be delivered within sixty (60) calendar days, and the Provider authorises a refund.

  1. INSURANCE AND RISK

6.1. The User acknowledges that participation in certain Experiences may involve inherent risks. The User voluntarily assumes full responsibility for such risks.

6.2. The Agency strongly recommends obtaining comprehensive travel insurance, including medical, accident, cancellation, and liability coverage.

6.3. Any insurance is provided by third parties and subject to their own terms. The Agency assumes no liability regarding its validity or coverage.

  1. PERSONAL DATA

7.1. Personal data will be processed in accordance with Argentine Law No. 25.326 and applicable regulations issued by the Agencia de Acceso a la Información Pública (AAIP).

7.2. Users have the right to access, update, rectify, delete, or object to the processing of their personal data in accordance with applicable law.

7.3. For more information, Users should refer to the Agency’s Privacy Policy available on the Site.

  1. LIMITATION OF LIABILITY

8.1. The Agency shall not be liable for actions, omissions, or breaches by Providers, nor for the execution, safety, or results of any Experience.

8.2. To the maximum extent permitted by law, the Agency disclaims any liability for injury, loss, delay, cancellation, damage, or other incident arising from:

  1. a Provider’s actions or omissions;
  2. events of force majeure or outside the Agency’s control;
  3. Provider insolvency or non-performance.

8.3. The Agency’s total liability shall be limited maximum to three times the amount by the User for the relevant Experience.

8.4. Nothing in these Terms limits or excludes liability in cases where such limitation is prohibited under Argentine consumer protection laws, including Law No. 24.240.

  1. FEES AND PERMITS

9.1. Third-party tickets, permits, or similar items are non-refundable, unless expressly authorised by the issuing entity.

9.2. The User authorises the Agency to obtain such permits and agrees to assume associated costs and conditions.

  1. NO-SHOW AND ABANDONMENT

10.1. If the User fails to attend the scheduled Experience without prior written notice and confirmed rescheduling (a “no-show”), or voluntarily withdraws from the Experience after it has commenced, such behaviour shall be deemed a voluntary cancellation by the User. In such cases, the Experience shall be deemed fully delivered, and the User shall not be entitled to any refund, credit, or rescheduling.

10.2. The User shall bear full responsibility for any additional costs or consequences incurred as a result of their no-show or early departure, including but not limited to accommodation, transportation, meals, or alternative arrangements.

  1. CONDUCT AND RIGHT OF ADMISSION

11.1. The User must comply at all times with the rules of conduct, safety, and participation established by the Agency, the Provider, or the relevant authorities or venues involved in the Experience.

11.2. The Agency and/or the Provider reserves the right to deny participation, suspend, or remove any User without refund in the event of:

  1. disruptive, aggressive, or disrespectful behaviour;
  2. use of illegal substances or alcohol abuse;
  3. non-compliance with safety protocols or reasonable instructions;
  4. conduct that may endanger the User or others;
  5. breach of applicable Argentine law, public order, or these Terms.
  1. TRANSFER OF BOOKINGS

12.1. Bookings are personal and non-transferable, except where expressly authorised in writing by the Agency and the Provider.

12.2. Requests for transfer must be submitted at least seventy-two (72) hours prior to the Experience and are subject to:

  1. the transferee meeting all eligibility requirements (e.g., age, documentation);
  2. the Provider’s approval; and
  3. payment of any applicable administrative or third-party costs.

12.3. The Agency reserves the right to deny any transfer based on operational, legal, or safety considerations.

  1. DOCUMENTATION

13.1. The User is solely responsible for ensuring they possess all necessary travel, identity, health, and legal documentation required to participate in the Experience and comply with local, national, and international requirements. This may include valid ID (DNI or passport), visas, vaccination certificates, or proof of insurance.

13.2. It is the User’s duty to verify visa and entry requirements with the Argentine consulate or the competent consular or immigration authorities of the destination country prior to travel. The Agency assumes no obligation to advise or confirm the specific requirements applicable to each User.

13.3. The Agency accepts no liability for the User’s failure to comply with such requirements or for any resulting denial of service, fines, delays, or additional costs.

  1. HEALTH AND FITNESS

14.1. By confirming a booking, the User represents that they are in suitable physical and mental condition to participate in the Experience and that no health condition exists which would render such participation unsafe or inadvisable.

14.2. For certain Experiences, the Agency or Provider may request a medical certificate or other proof of fitness. Failure to provide such documentation may result in denial of participation without refund.

  1. LANGUAGE

15.1. The User confirms they understand the language(s) in which the Experience is provided and are able to follow instructions, including those related to safety.

15.2. Requests for language assistance must be made at the time of booking or no later than seven (7) calendar days before the Experience. Provision of such assistance is not guaranteed and depends on availability.

15.3. The Agency is not responsible for misunderstandings or safety risks resulting from the User’s inability to communicate in the language of the Experience.

  1. ITINERARY CHANGES

16.1. The Agency and/or Provider reserves the right to modify or adjust the itinerary, schedule, accommodation, transportation, or other elements of the Experience due to safety concerns, weather conditions, operational factors, or other events beyond their control.

16.2. Such changes shall not entitle the User to any refund or compensation, unless the Provider expressly authorises a refund due to a material failure in service delivery.

  1. PROMOTIONS AND DISCOUNTS

17.1. Any promotional codes, discounts, or special offers issued by the Agency are non-transferable, non-redeemable for cash, and valid only for the period and conditions expressly stated.

17.2. Promotions may be modified or withdrawn by the Agency at any time and without prior notice, provided that this does not affect Users who have already validly redeemed such offers.

  1. INTELLECTUAL PROPERTY

18.1. All content, materials, logos, images, videos, and trademarks provided by or on behalf of the Agency (the “Agency Content”) are the exclusive property of the Agency or its licensors and are protected under Argentine intellectual property law, including the Ley de Propiedad Intelectual No. 11.723.

18.2. The User shall not use, copy, reproduce, distribute, or publicly communicate any Agency Content without prior written authorisation.

18.3. Unauthorised use may result in civil or criminal liability and the Agency reserves the right to seek judicial protection of its rights.

  1. PAYMENT METHODS

19.1. Payments may be processed through third-party payment platforms, such as MercadoPago or other authorised providers.

19.2. The User agrees to comply with the terms and conditions of the selected payment processor and acknowledges that the Agency has no control or responsibility over such platforms.

19.3. The Agency shall not be liable for errors, declined transactions, technical issues, or fraud associated with third-party payment systems.

  1. COMMUNICATIONS

20.1. All communications and notices from the Agency shall be considered validly delivered when sent to the email address provided by the User during the booking or registration process.

20.2. The User must ensure that their contact information is accurate and current. Failure to do so may result in missed notices, for which the Agency accepts no responsibility.

  1. ELECTRONIC ACCEPTANCE

21.1. By accessing the Site, creating a user account, submitting a booking via e-mail, or clicking “I accept” (or similar affirmative action), the User expressly declares that they have read, understood, and agree to be bound by these Terms in full.

21.2. This acceptance shall have the same legal validity as a physical signature, in accordance with the Digital Signature Law No. 25.506 and related regulations.

21.3. Electronic communications, confirmations, and records issued by the Agency shall be valid and enforceable for all legal purposes.

  1. APPLICABLE LAW AND JURISDICTION

22.1. These Terms and any contractual relationship between the User and LIFESTYLEMUNDO S.A. shall be governed by and construed in accordance with the laws of the Argentine Republic.

22.2. Any dispute arising from or related to these Terms shall be submitted to the competent courts of the Autonomous City of Buenos Aires, with express waiver of any other jurisdiction.

  1. DISPUTE RESOLUTION: MEDIATION AND AD HOC ARBITRATION

23.1. In the event of a dispute between the parties, the parties agree to first attempt amicable resolution through good faith negotiations.

23.2. If no resolution is reached within thirty (30) days, the parties agree to submit the dispute to mediation administered on an ad hoc basis, or with the intervention of a recognised Argentine mediation centre (e.g., Mediar, Colegio Público de Abogados).

23.3. If mediation fails, the parties agree to refer the matter to ad hoc arbitration before a sole arbitrator, to be appointed by mutual agreement, or, failing such agreement, by the Centro Empresarial de Mediación y Arbitraje (CEMA) or similar institution.

23.4. The arbitration shall be conducted under the provisions of the Ley de Arbitraje Comercial Internacional No. 27.449, where applicable, or the Código Procesal Civil y Comercial de la Nación.

  • The seat of arbitration shall be Autonomous City of Buenos Aires.
  • Proceedings shall be conducted in Spanish.
  • The award shall be final and binding and enforceable in accordance with Argentine law.

23.5. Either party may seek interim relief before the ordinary courts of Buenos Aires if necessary to preserve rights or avoid irreparable harm.

  1. SEVERABILITY

24.1. If any provision of these Terms is declared invalid, illegal, or unenforceable by a competent authority, the remaining provisions shall continue in full force and effect.

  1. ENTIRE AGREEMENT

25.1. These Terms constitute the entire agreement between the User and LIFESTYLEMUNDO S.A. regarding the use of the Site and the booking of Experiences, superseding any prior understandings, representations, or agreements.

25.2. The User acknowledges that they have not relied upon any representations, promises, or guarantees not expressly set out in these Terms.